Last Updated: 13-Nov-2025

Welcome to Zen Financial Services (hereinafter may be referred to as “Zenfis”, or “we”, or “our”, or “us”).

At Zen Financial Solutions, we strive to provide reliable, high-quality bookkeeping and accounting services.

Due to the nature of our work, we follow the policy below:

1. No Refunds on Completed Work

Payments already made for completed or partially completed services are non-refundable, since bookkeeping and accounting involve time, analysis, and effort that cannot be reversed.

2. Cancellation of Ongoing Services

If you wish to discontinue monthly or ongoing services:

• You must notify us in writing

• Services will continue until the end of the current billing cycle

• No partial or prorated refunds will be issued

3. Advance Payments

Any advance payment for future services may be:

• Adjusted against future invoices, OR

• Refunded only if no work has started

4. Incorrect Payments

If you make a duplicate or accidental payment, we will issue a full refund after verification.

5. Service Dissatisfaction

If you are unhappy with our service:

• Please contact us within 7 days of receiving work

• We will review the concern and make reasonable corrections

• Refunds will not be provided unless no work has been done

6. Contact for Refund/Cancellation

Email your request to: info@zenfis.in

We will try our best to respond at the earliest possible.